FAQs

Frequently Asked Questions

Typically, we carry all of our items in-stock to support immediate demand.  If large quantities are needed that exceed currently available inventory, we can produce directly for you.

$5k orders include free freight. Commerce, CA [Our 3PL]

We do provide discounts from list pricing based on volume and commitment

It depends on how product is shipped and where – we use FedEx for parcel shipments, LTL carriers for larger quantities and Direct Import options for overseas production shipped to you.

PPE is a personal product and as such are unable to offer returns.  If there is a quality or performance issues, we will work with you to resolve it.

Please speak with our sales representative at sales@certainshop.com

Product shipped from our DC will automatically email your contact with tracking information.

Product shipped from our DC will automatically email your contact with tracking information.

Product can be subject to change and availability – the PPE market is incredibly volatile, and we are doing our best to ensure the highest quality product is always available.

Please speak with our sales rep at sales@certainshop.com

Our country of origin varies by product and we are happy to share this information with you.

Please see specification sheets of our product [not all product requires either certification or FDA registration.

Can you ship product from your factory directly to me?

Please speak with our rep at sales@certainshop.com

We will provide samples on occasion, but you need to ask our rep at sales@certainshop.com

PPE product is volatile and dynamic and at times will be subject to different packaging.

Please speak with our rep or customer service and we will make it right!

Yes – our DC handles “will-call” or “customer pickup” please talk with customer service to ensure that your appointment is scheduled.

For product in inventory, we typically ship within 24-48 hours of payment [excluding weekends]

Yes – please speak with your rep at sales@certainsip.com

Yes, if we have an agreement in place with your firm

Please reach out to customer service and they can provide an update

Please reach out to customer service

Your order is less than $5k

We accept ACH, Wire etc…

Yes if requested and you are paying the upcharge

If we are fulfilling from our current inventory, it will ship with 24-48 hours of successful payment

Yes, please provide it and authorization [and labels as necessary]

We typically send over an invoice for your review and a direct link to pay the bill.

If we are fulfilling from our current inventory, it will ship with 24-48 hours of successful payment

Yes- but for orders of $5k we include free shipping.

Please speak with your sales representative and they can provide you real-time inventory. Sales@CertainShop.com

Please speak with our rep – our direct manufactured product has firm pricing based upon volume and commitment